Support

How to reach FlexPay support, and what to send so we can find your request or payment quickly.

Write to support@flex.co.tz.

What to include

  • The Request-Id of the call, from the response header or the error body's requestId. See Request IDs.
  • The payment's id, and your merchantReference if you set one.
  • Whether it happened in test or live mode.
  • When it happened, with the time zone.
  • The HTTP status and error message you received, if a call failed.

Never send an API key, an access token or a webhook signing secret: support never asks for them. If you exposed one, revoke it in the dashboard and create a new one.

Versioning

How the API changes, and what stays stable.

Create an access token

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What to include